1. WHAT SERVICES DO WE OFFER?
WE OFFER OUR HERITAGE TOKENS WITH AN ENGRAVED QR CODE.
THESE TOKENS ARE:
- INOX PLATES
- PLEXIGLASS STANDS
- KEY CHAINS
ONCE YOU PURCHASE A PACKAGE, THIS TOKEN WILL BE SCANNED AND IT WILL BE LINKED TO YOUR ONLINE PROFILE AND ALBUM.
2. HOW MANY PROFILES CAN BE CONNECTED TO ONE QR TOKEN?
JUST ONE, BUT YOU CAN HAVE UNLIMITED TOKENS WITH THE SAME QR CODE.
3. WHERE DO WE SHIP?
WE SHIP WORLDWIDE. THE COSTS OF THE SHIPPING WILL BE DEPENDING ON YOUR LOCATION.
4. HOW TO INSTALL THE QR INOX PLATE?
CLEAN AND LET DRY the area of application.
TAKE off the protective layer of adhesive on the back.
Precisely place the medallion on the headstone or to desired area 2NOTE: adhesive is very strong and will likely only afford one try.
Bond should form within hours of application.
5. HOW TO CREATE A PROFILE?
- PURCHASE A PACKAGE AND YOU WILL BE REDIRECTED TO YOUR USER CREATION
- VERIFY YOUR E-MAIL ADDRESS
- CREATE YOUR PASSWORD
- FILL IN WITH YOUR DETAILS
- UPLOAD YOUR PICTURES, VIDEOS, MESSAGES
SEE DEMO VIDEO BELOW
6. HOW DO I SET UP MY ACCOUNT PRIVACY? PUBLIC OR PRIVATE
- YOU GO TO MY ACCOUNT
- LOG IN
- ACCOUNT SETTINGS
- SELECT PRIVATE OR PUBLIC
7. CAN YOU DELETE AN ACCOUNT?
YES, YOU CAN DELETE THE ACCOUNT FROM YOUR ACCOUNT SETTINGS OR CONTACT US AND WE ARE HAPPY TO HELP. 😊
8. RETURNS AND REFUNDS
PLEASE NOTICE THAT OUR ITEMS ARE NOT REFUNDABLE AS THEY ARE CUSTOM MADE FOR YOU. WE CAN ONLY PROCEED IN REPLACING IN CASE OF DAMAGE.
RETURN POLICY- IN CASE OF DAMAGE, WE CAN REPLACE YOUR PRODUCT. WE NEED TO BE NOTIFIED WITHIN 3 WORKING DAYS FROM THE DATE YOU RECEIVED YOUR ORDER.
9. HOW MUCH TIME DOES IT TAKE TO PROCESS THE ORDER?
ONCE YOU PLACED YOUR ORDER AND RECEIVED A CONFIRMATION, WE AIM TO HAVE YOUR PACKAGE DELIVERED TO YOU WITHIN 5-10 WORKING DAYS.
RETURN POLICY- IN CASE OF DAMAGE, WE CAN REPLACE YOUR PRODUCT. WE NEED TO BE NOTIFIED WITHIN 3 WORKING DAYS FROM THE DATE YOU RECEIVED YOUR ORDER.
10. AM I FREE TO WRITE OR UPLOAD WHAT I WANT?
Please note, we remind you of your commitment to respect the general conditions of sale of the product you are purchasing. On this specific point it is stipulated that: “The Client undertakes to ensure that the content of his biography respects decency and public order and that it is thus free from any provocative, racist, discriminatory or incitement comments. hatred” (Cf. art. 3-1 of the General Conditions of Sale)